77df Privacy Policy — How We Handle Your Data

Introduction

Your Privacy Matters to 77df

77df ("we", "us", "our") operates the online casino and sportsbook platform at 77df.club, serving players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. In the course of providing our services, we collect and process certain personal information about our players. This Privacy Policy describes those practices in detail and is incorporated by reference into our Terms & Conditions.

By registering an account with 77df or using any service on the platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal information as described herein. If you do not agree with this Privacy Policy, you should not use the 77df platform.

Our Commitments

How 77df Protects Bangladesh Players' Data

Section 1

Information We Collect About You

77df collects personal information that is necessary to provide our services to Bangladesh players. We collect information in the following categories:

• 1.1Registration information: When you create a 77df account, we collect your full legal name, date of birth, Bangladesh mobile number, and any other information you provide during the registration process. This information is used to verify your identity and ensure you meet the eligibility requirements set out in our Terms & Conditions.
• 1.2Identity verification (KYC) documents: To comply with our identity verification obligations, we collect and retain copies of government-issued identification documents (such as National ID, passport, or birth certificate) and any other documentation we request to verify your identity or age. All KYC documents are stored securely and access is restricted to authorised personnel only.
• 1.3Financial information: We collect records of all deposits and withdrawals made through your 77df account, including the payment method used (bKash, Nagad, Rocket, bank transfer, etc.), transaction amounts, transaction reference numbers, and timestamps. We do not store your mobile wallet PIN or full bank account credentials — these are handled directly by your payment provider.
• 1.4Activity and transaction logs: We maintain records of your betting activity, game play history, session durations, login timestamps, and in-platform communications with our support team. These records are used for account management, responsible gaming monitoring, fraud detection, and dispute resolution.
• 1.5Technical and device information: We automatically collect certain technical information when you access 77df, including your device type, operating system, browser type, IP address, and general geographic location derived from your IP address. This information is used to optimise the platform for your device, detect fraud, and monitor platform security. We do not use IP-based location data to identify your precise address.

Section 2

How We Use Your Personal Information

77df uses the personal information we collect for the following purposes:

• 2.1Account management and service delivery: We use your registration and identity information to create and manage your player account, verify your eligibility to use the platform, process your deposits and withdrawals, and provide customer support. This is the primary purpose for which we collect personal data.
• 2.2Identity verification and age confirmation: We use KYC documentation to confirm that you meet the 21+ age requirement and that your identity matches the details registered on your account. Identity verification is a mandatory legal and operational obligation for 77df.
• 2.3Responsible gaming monitoring: We use your gaming activity data to identify patterns that may indicate problem gambling behaviour, in accordance with our responsible gaming obligations. Where our monitoring systems flag an account, our support team may reach out to the player to offer responsible gaming tools or assistance.
• 2.4Fraud prevention and security: We use technical information, transaction records, and account activity logs to detect and investigate suspected fraud, money laundering, account abuse, and other prohibited conduct. Where fraud or financial crime is suspected, we may share relevant information with payment providers, law enforcement authorities, and financial intelligence bodies as required by applicable law.
• 2.5Platform improvement and analytics: We use aggregated, anonymised data about platform usage to analyse how players interact with 77df, identify technical issues, and improve our game offering, payment infrastructure, and user interface. This analytics data does not identify individual players and is not shared with third parties in a form that could identify you.

Section 3

Legal Basis for Processing Your Data

77df processes your personal data on one or more of the following legal grounds:

• 3.1Contract performance: The majority of our data processing — including account creation, payment processing, and customer support — is necessary for the performance of our contract with you (i.e., the Terms & Conditions you agreed to when registering your account).
• 3.2Legal obligation: We are required by applicable law and regulatory obligations to collect and retain identity verification documents, transaction records, and certain other data. This includes our obligations in relation to age verification, anti-money laundering (AML), and financial crime prevention.
• 3.3Legitimate interests: In certain circumstances, we process data on the basis of our legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement. Where we rely on legitimate interests as our legal basis, we have assessed that our interests do not override your fundamental privacy rights.

Section 4

Disclosure of Your Information to Third Parties

77df does not sell or rent your personal information to third parties. We may share your personal information with third parties only in the limited circumstances described below:

• 4.1Payment processors and financial service providers: We share the transaction information necessary to process your deposits and withdrawals with our payment partners, including bKash, Nagad, Rocket, Upay, and our banking partners. This is limited to information necessary to complete the transaction and comply with the payment provider's own verification requirements.
• 4.2Identity verification service providers: We may use third-party KYC and identity verification services to assist in verifying the identity of our players. These providers process identity documents on our behalf under strict confidentiality obligations and are not permitted to use the information for any other purpose.
• 4.3Game content providers: Our platform hosts games provided by third-party studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and others. These providers may receive technical information about your game sessions (such as session identifiers and game results) for the purpose of delivering the game content and resolving technical disputes. They do not receive your personal identity or payment information.
• 4.4Law enforcement and regulatory authorities: We may disclose your personal information to law enforcement agencies, financial intelligence units, regulatory bodies, or courts where we are required to do so by applicable law, or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or other serious unlawful activity. In such cases, we will disclose only the information that is specifically required.

Section 5

Payment Data and Financial Information Security

77df takes the security of your financial information with particular seriousness. Given that our Bangladesh player base transacts primarily through mobile payment platforms (bKash, Nagad, Rocket) and bank accounts, we have implemented specific measures to protect the financial data associated with these channels.

Specifically: (a) 77df does not store your mobile wallet PIN, password, or one-time passwords (OTPs) at any point; (b) all deposit and withdrawal requests are transmitted over SSL-encrypted connections; (c) payment transaction records are stored in an access-controlled environment and are accessible only to authorised 77df personnel with a legitimate operational need; (d) withdrawal requests are processed only to verified payment methods registered in your own name, which prevents unauthorised redirection of funds.

Section 6

Cookies and Tracking Technologies

77df uses cookies and similar tracking technologies to operate the platform, remember your session, and analyse how players use the site. The following describes how we use these technologies:

• 6.1Essential cookies: These are strictly necessary for the platform to function. They maintain your login session, remember your account preferences, and enable the secure processing of transactions. Without these cookies, the 77df platform cannot operate. You cannot opt out of essential cookies while continuing to use the platform.
• 6.2Analytics cookies: We use anonymised analytics to understand how players navigate the platform, which games are most popular, and where technical issues may be occurring. This data is aggregated and does not identify individual players. Analytics cookies help us improve the 77df experience for Bangladesh players.
• 6.3Managing cookies: Most mobile browsers allow you to control cookies through their settings. Disabling cookies may affect the functionality of the 77df platform, including your ability to stay logged in and access certain features. 77df does not use third-party advertising cookies or behavioural profiling cookies.

Section 7

Data Retention — How Long We Keep Your Information

77df retains personal information for as long as is necessary for the purposes described in this Privacy Policy, or as required by applicable law. Our retention practices are as follows:

• 7.1Active account data: While your 77df account is active, we retain all registration information, KYC documents, transaction records, and activity logs associated with your account. This data is necessary for us to provide our services to you and to meet our ongoing legal obligations.
• 7.2Post-closure retention: Following the closure of your 77df account, we are required by our legal and regulatory obligations to retain your identity verification documents and financial transaction records for a minimum period. This retention period reflects standard financial recordkeeping requirements applicable to online payment platforms operating in the Bangladesh market.
• 7.3Deletion: Once the applicable retention period has expired, 77df will securely delete or anonymise your personal data. You may request information about the retention period applicable to specific categories of your data by contacting us at [email protected].

Section 8

Your Rights in Relation to Your Personal Data

As a 77df player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected] from your registered Bangladesh mobile number or registered contact details.

• 8.1Right of access: You have the right to request a copy of the personal data that 77df holds about you. We will provide this within a reasonable timeframe following receipt of a verified request. We may charge a reasonable administrative fee for manifestly excessive or repetitive access requests.
• 8.2Right to rectification: If any personal data that 77df holds about you is inaccurate or incomplete, you have the right to request that we correct or complete it. We will action verified correction requests promptly.
• 8.3Right to erasure: Subject to our legal retention obligations, you have the right to request deletion of your personal data. We will comply with deletion requests to the extent permitted by applicable law. Note that certain data (such as transaction records and KYC documents) must be retained for a mandatory period regardless of a deletion request.
• 8.4Right to restrict processing: In certain circumstances, you have the right to request that we restrict our processing of your personal data — for example, if you contest the accuracy of the data or if you have objected to our processing of it on the basis of legitimate interests.
• 8.5Right to object: Where 77df processes your personal data on the basis of legitimate interests, you have the right to object to that processing. We will cease processing on that basis unless we can demonstrate compelling legitimate grounds that override your interests, or unless the processing is necessary for legal claims.

To exercise any of the above rights, please write to us at [email protected]. Include your registered Bangladesh mobile number and a clear description of the right you wish to exercise. We will respond to all privacy rights requests within a reasonable timeframe and will not charge a fee for reasonable, non-repetitive requests.

Section 9

Security Measures

77df implements a range of technical and organisational security measures designed to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmissions, access controls that restrict data access to authorised personnel with a genuine operational need, regular security reviews of our data handling practices, and secure storage of all sensitive data including KYC documents and financial records.

While 77df takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security against all possible threats. You also have a responsibility to protect your own account security — including keeping your login credentials confidential and logging out of your account when using shared or public devices. If you suspect any unauthorised activity on your account, contact [email protected] immediately.

Section 10

Minors and Age Restrictions

77df is strictly for adults aged 21 and above. We do not knowingly collect personal information from any person under the age of 21. If we become aware that we hold personal data relating to a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe a person under 21 has registered an account on 77df, please notify us immediately at [email protected] so that we can investigate and take appropriate action.

Section 11

Changes to This Privacy Policy

77df reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page. Where changes are significant, we may also notify registered players via their registered Bangladesh mobile number or contact details. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

Your continued use of the 77df platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the revised Privacy Policy, you must stop using the platform and may request account closure by writing to [email protected].

Section 12

Contact Us About Your Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that 77df holds about you, please contact our support team at [email protected]. Please include your registered Bangladesh mobile number and a clear description of your query or request so that we can assist you efficiently. All privacy correspondence is treated as strictly confidential and handled with priority by our team.